Returns & Refunds Policy

1. Returns
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your item.
To be eligible:
The item must be in its unused, original condition and repackaged as received.
You must contact me first at alexmcquade@live.co.uk for return instructions.
Custom-made or personalised items cannot be returned unless faulty.
2. Refunds
Once I receive and inspect the returned item, I will issue a refund (minus the original shipping cost – as this service has been fulfilled) to your original payment method.
Please allow up to 7 days for processing.
You must return the item using a tracked shipping service (the item remains your responsibility until received and signed for by me) costs for this service remain with you the sender unless the item is faulty.
3. Exchanges
I do not offer automatic exchanges, but you are welcome to return an item and place a new order.
4. Faulty or Damaged Items
If your item arrives damaged or faulty, please contact me within 48 hours with photos.
I will arrange a replacement or refund.
5. Return Shipping
Buyers are responsible for return postage unless the item is faulty.

Delivery and Shipping Policy

1. Processing Time
Orders are usually dispatched within 3–5 working days. During busy periods, processing may take slightly longer.
2. Shipping Methods
For UK shipping I use Royal Mail (primarily special delivery)
For worldwide shipping I use trusted carriers such as:
Royal Mail
Parcelforce
DPD (where available)
3. Delivery Estimates
Typical delivery times:
UK: 2–5 working days
Europe: 3–7 working days
USA & Canada: 5–10 working days
Australia & Rest of World: 7–20 working days
These are estimates only and may vary due to customs or postal delays.
4. Customs & Import Taxes
Buyers are responsible for any customs duties, VAT, or import fees charged by their country.
5. Lost or Delayed Parcels
If your parcel is significantly delayed, please contact me.
Refunds for lost parcels follow the carrier’s investigation and compensation timelines.